Further Information about Authorized Users and DFAS myPay PINs
Notice/Disclaimer about DFAS myPay PINs:
- Who is authorized to log into VMET?
Members who have records in the VMET database are authorized to log into VMET.
- Are all military and former military members in the VMET database?
No. The VMET database contains records of individuals with service in the four DoD military services (Army, Navy, Air Force, and Marine Corps) on or after October 1, 1990.
- I am a member of the Coast Guard. Is my information in the VMET database?
Coast Guard information is not in the VMET database. However, if you separately served in one of the four DoD military services on or after October 1, 1990, then there may be information about your DoD military service in the VMET database.
- Is a myPay PIN required to log into VMET?
Yes. For security reasons, users must possess a current Customized myPay PIN (Personal Identification Number) to log into the VMET web site. The myPay PIN is created at the myPay web site (https://mypay.dfas.mil) using a Temporary PIN supplied by DFAS.
- What can I do if I don't have a myPay PIN, or don't remember it?
- Go directly to the myPay Web Site (https://mypay.dfas.mil)
- Read the Frequently Asked Questions (FAQs) to learn:
- if you are eligible for a myPay PIN
- how to request a new Temporary PIN ("How to Get a New PIN")
- how to reactivate a Customized PIN online or by phone
- more information about myPay features and customer service
- As of November 2003, the DFAS myPay FAQs are listed at https://mypay.dfas.mil/FAQ.htm
- Is everyone eligible to get/use a myPay PIN?
DoD military members in a pay status (including retired) may obtain a myPay PIN. Also eligible are those who have a DFAS pay account such as DoD civilians (including retired), annuitants, or Non-Appropriated Fund (NAF) personnel. Note that your DFAS pay account status and your Service/Component determines how DFAS handles provision of the myPay PIN. See the myPay FAQs for more information (https://mypay.dfas.mil/FAQ.htm). Separated members who have not been in a DoD military pay status for more than 13 months may not be able to obtain, reactivate, or use a myPay PIN. (See Notice/Disclaimer below.)
- If I cannot obtain a myPay PIN, but I never obtained a VMET document, how do I get a document?
If you are eligible to receive a VMET document because your information is in the VMET database (see #2 above) but you cannot obtain or use a myPay PIN, see information below for contacting your Service's transition assistance office.
Army: Separated Soldiers who are no longer able to obtain a DFAS myPay PIN may request a copy of their VMET document by contacting the Army VMET On-Line Help Desk at https://www.acap.army.mil/vmet/. The e-mail request must include the following information: Full Name, Date of Birth, Social Security Number, e-mail address, telephone number and date separated from active duty in the Army. The VMET document will be obtained and e-mailed directly to you. The Army VMET On-Line Help Desk cannot provide VMET documents to third parties such as universities, colleges or prospective employers.
Navy: For personnel who are no longer able to obtain a DFAS myPAY PIN may visit or contact any Navy Fleet and Family Support Center. Upon authentication of identity and eligibility, a VMET document can be produced. For personnel who are not located within close proximity of a Navy Fleet and Family Support Center, contact our program support staff at (901) 874-4387. The VMET document is for the personal use of the military service member; therefore we will not respond to any second party requests for VMETs. VMETS will not be provided to anyone other than the military service member; they will not be mailed to colleges, universities, or prospective employers. You can locate our Fleet and Family Support Centers by visiting http://www.ffsp.navy.mil and click on "FFSC Directory".
Air Force: Separated members who are no longer able to obtain a DFAS myPay PIN may request a copy of their VMET document by contacting the Air Force Personnel Center (AFPC). The member must fax a signed request along with a copy of the member?s DD 214 to AFPC/DPSIA, Attn: VMET Program Manager to DSN: 665-3385 or Commercial: 210-565-3385. The signed request should include an e-mail address (preferred delivery method) or mailing address. The VMET document will be e-mailed or postal mailed to the member. The VMET document is for the personal use of the member; therefore, AFPC will not respond to any second party requests nor provide copies to anyone other than the member (i.e., AFPC will not mail copies to colleges, universities, or prospective employers). Air Force: Separated members who are no longer able to obtain a DFAS myPAY PIN must use the following instructions to obtain a VMET through the Air Force Personnel Center (AFPC): The member must fax a signed request, along with a copy of the member's DD Form 214. The signed request should include an e-mail address (preferred) or mailing address. The VMET document will be securely e-mailed or postal mailed to the member. The VMET document is for the personal use of the member; therefore AFPC will not respond to any second party requests for VMETs. VMETs will not be provided to anyone other than the member; they will not be mailed to colleges, universities, or prospective employers. Fax the VMET request and DD Form 214 to AFPC/DPSOF, Attn: VMET Program Manager using FAX phone numbers DSN: 665-3385 or Comm: 210-565-3385.
Marine Corps: Contact your Transition Assistance Management Program (TAMP) manager at your Career Resource Management Center. If you encounter problems obtaining your VMET document, call USMC Transition Support at 703-784-9523 (DSN 278).
DMDC provides general information on the myPay PIN only as a service to our users. Please go to the myPay web site to read current information on PIN eligibility and request procedures, as they may change without notice. Separated DoD members in a non-pay status are not generally able to log into the myPay web site, but may read the FAQs there.
- If you have been in a non-pay status for more than 13 months, you may not be able to obtain or use a myPay PIN.
- If you have separated less than 13 months ago, you may be able to request a myPay PIN by fax, mail, and/or online.
- Please see the myPay web site FAQs for specific information (https://mypay.dfas.mil/FAQ.htm).